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Conditions of Use

1. Order validity

Orders are valid when the order confirmation has been sent. The order confirmation is send via email to the customer

Customer can cancel the order via email, mail or phone before the order is shipped. Order is delivered when the order or part of the order is delivered to the customer or when customer receives notification the the order can be picked up from the post office or courier.

2. Prices

The prices shown in web pages is valid. Price is in euros (EUR). Prices are subject of change without notice.

Shipping fee might be added to the order and this is shown always before the customer makes the final confirmation.

3. Shipping

If the product is in stock, estimated shipping time 1-4 orking days. After the order is shipped from our warehouse, it might take 1-10 days until the order is at shipping address.

If a product is out of stock, the product is delivered as soon as possible when we get more products. All is done that customer will know before hand if some product is out of stock. Usually this information is displayed in the product's page before adding it to the shopping cart.

If some items in the order are out of stock, items available are delivered immediately and out of stock items later without additional cost.

Orders are shipped using Finnish Post, which has cooperative partners in most countries.

Customer is fully responsible that the ordered products are legal in customer's country. Mistpool is not responsible if products are seized by authorities. Customer is also responsible to pay customer's import taxes and other similar fees.

4. Payment

Customer payes the order before delivery using the available payment methods or Cash on Delivery Some payment method are limited to some countries only.

Cash on Delivery fee is 3,50 euros.

5. Returns

All products can be returned within 14 days after the customer has received the order. Products must be in original condition.

Customer should email to customerservice@mistpool.com BEFORE returning the products. Returned products can be changed or the price is returned to customer.

6. Damaged products

Sometimes products are damaged in the shipping. Please make damage notification to the post office or courier as soon as possible, prefereably before accepting the order if posible. Please, contact also our customer support.

7. Reclamation

If customer receives wrong or damaged product or it is not otherwise what customer expected, customer must notify Mistpool within 14 days. Please send email to address customerservice@mistpool.com. Other contact methods are available in the menu on the right. Invalid products must be returned according the given instructions (chapter 5). You must make the reclamation befor returning the product. The price of the order is returned to customer as soon as possible.

8. Force majeure

Mistpool Inc. is not responsible if order delivery is prevented or delayed for any reason which are not caused by Mistpool Inc, for example war, natural disasters, import- or exort restrictions, general traffic problems or other similar reasons, which might complicate or deny Mistpool's business. ei vastaa siitä, että tilauksen toimitus estyy, vaikeutuu tai myöhästyy Mistpool Oy:n vaikutusmahdollisuuksien ulkopuolella olevasta seikasta, kuten sodasta, luonnonmullistuksesta, vienti- tai tuontikiellosta, viranomaisen päätöksestä, yleisen liikenteen häiriintymisestä tai muusta vastaavasta Mistpool Oy:n toimintaa vaikeuttavasta tai estävästä toiminnasta.

9. Governing Law

All cases are examined according Finnish Law.

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